Then, efficiency is lost due to numerous litigations. The legislation protecting the employees in the United States is extremely complex and managers in the public offices are often the target of accusations of discriminations. This leads to not only loss of efficiency, but also internal tensions and decreased commitments and performances. Finally, problems are also raised by violence in the workplace, changing demographics and continuous reforms. With over 2 million cases of workplace violence and homicides in the workplace, employees in public institutions lose the sense of safety and security and this further decreases the quality of their work. Then, the structure and composition of the population change, to generate changes in the services needed, and require constant change and development in the means in which the agencies deliver the services. Last, the legislations...

Overall, chapter ten of the book focuses on the presentation of the challenges which continue to face the employees in the public sector. It reveals a different approach of the public sector, which is often the target of the population's scrutiny. But this new approach of the public sector helps the population better understand the challenges and the complexities and helps create a higher level of tolerance for the perceived mishaps of the public system.
Reference:

Chapter 10: Continuing challenges for public personnel